1. AV hardware and software - cataloging and maintenance ; 2. Taping and editing assistance available on request 3. One-to-one laptop program teacher support: a. orientation support b. in-service workshops, ex. Web Cafe c. Library blog for teachers 4. Library literacy and tech education for students 5. Student/teacher/community awareness campaigns for new web2.0 tools available 6. Parent support 7. Library web page - resource access for students/teachers/parents 8. AV equipment budgeting 9. Tech lab scheduling 10. First line Troubleshooting - projectors/AV equipment